Return Policy

Return Policy

Your satisfaction is guaranteed with Caiman® Gloves and Primax Diamond Tool. If you are not satisfied with your purchase, please contact Customer Service for a Return Authorization Number within 30 days of the date of original purchase. Product that has been abused may not be returned under any circumstance. For all other products, we will exchange it or provide you a refund, possibly pro-rated, based on your original method of payment. The product must be returned to us within 14 days once you receive the Return Authorization Number. Returns that do not meet these conditions may be subject to a restocking fee.

Return Process:

Follow these steps for a prompt refund:

  1. Obtain a Return Authorization Number by emailing Customer Service at info@caimanstore.com.  Please include your invoice number in the email.  Also, please answer the following questions… 

·         What is the reason for the return?  (Defective, Incorrect product or size shipped or ordered, Other – If other, please specify reason

·         Are you requesting a refund or exchange?  (If size exchange, please specify size requested)

·         If you ordered multiple quantities or items, which items and how many are you requesting to be returned?

  1. Securely package item(s).
  2. Write the Return Authorization Number on the invoice or packing list and include it in the box.
  3. Please write Return Authorization Number on outside of package as well. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.
  4. Once your return is received and verified, we will credit your original payment method for the price of the item(s) usually within 15 business days of receipt.

Ship all returns to:

Primax Returns         
RA#:___________
9056 Rosecrans Ave.
Bellflower, CA 90706

Disclaimers:

Return Authorization (RA) Number Required

All products being returned must have a Return Authorization Number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization Number. Original freight charges are not refundable.  Return shipping back to us is at customer's expense. We only ship replacement product to the Contiguous United States.  If return shipping is needed outside of this area, it will be at the customers expense, regardless of return issue.

30-Day Return Period

You must request a Return Authorization number for all other products within 30 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Closeout Product

Due to substantial price discounts offered on closeout items, we cannot offer the normal warranty policy offered on in-stock, non-closeout, products. When you receive your closeout item, PLEASE LOOK IT OVER CAREFULLY. Make sure it fits you or your tools, and that all parts on the item meet your expectations. If not, return the item in an unused condition as per the return process stated above.